If you or someone else is in immediate danger, please call Triple Zero (000) right away. At Your Local Strata we understand that your property is a significant investment and that unexpected issues can be stressful. Having the right support in place ensures that when something urgent occurs, help is available quickly and reliably. Every Your Local Strata managed building has access to our fully staffed 24/7 Emergency Response Service. This service is designed to provide peace of mind by ensuring urgent matters are addressed promptly, day or night. What counts as an emergencyAn emergency is a situation that poses an immediate risk to people, property, or the building’s essential services. Examples include: These situations require urgent attention and should be reported to our Emergency Response Service immediately. What is not considered an emergencySome issues, while inconvenient, do not require after‑hours intervention and can be managed during normal business hours. These include: For non‑urgent matters, if your scheme has a building manager, they should be your first point of contact for day-to-day matters and emergency situations. Alternatively, contacting your strata manager during business hours ensures the right contractor is engaged efficiently and cost‑effectively. Buildings should consider their own tailored list and procedures for their scheme, which might deal with site-specific contractors and access provisions – please chat to your strata manager if you would like to develop such a document. Urgent Repairs or Emergencies: Call 1300 092 863. Emergency Numbers For all non‑urgent matters, please contact your strata manager or contact your local office at yourlocalstrata.com.au/contact
